Thank you for choosing TMOS! We are committed to providing you with a smooth and efficient shopping experience. Please read the shipping policy below to understand our shipping process and related information.

  1. Shipping Time
    Processing Time: All orders will be processed and shipped within 1-2 business days after payment is confirmed. Processing time may be delayed due to peak periods or holidays.
    Working Days: Our working days are Monday to Friday (excluding holidays). Orders will be processed within business days and will not be processed on weekends and holidays.
  2. Shipping Methods
    We provide you with a variety of shipping options, including standard express, expedited shipping, and international shipping. Different shipping methods will have different delivery times and fees, and the specific fees will be displayed at checkout.

Standard Shipping: Generally takes 3-7 business days (the specific time depends on your region).
Expedited Shipping: Usually takes 1-3 business days.
International Shipping: The delivery time for international orders is usually 7-21 business days, depending on the destination.

  1. Shipping Fees
    Shipping fees vary depending on your shipping address, order weight, and selected shipping method. During checkout, you will be able to see detailed shipping costs.

Domestic Shipping: Free standard shipping (except for certain promotions and conditions).
International Shipping: Shipping costs for international orders will be calculated at checkout based on the address.

  1. Order Tracking
    Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to check the real-time delivery status of your package on the official website of the relevant courier.
  2. Shipping Areas
    We currently offer global shipping services. Specific shipping areas include but are not limited to:

United States
Canada
Europe (including the United Kingdom, Germany, France, etc.)
Australia
Parts of Asia (depending on the specific country)

  1. Undeliverable Areas
    Some areas may not be supported due to shipping restrictions or other reasons. If your address cannot be delivered, we will contact you and arrange a refund or alternative solution.
  2. Lost or Damaged Packages
    If your package is lost or damaged during delivery, please contact us as soon as possible. We will assist you in resolving the issue and provide a replacement product or refund if necessary.
  3. Address Changes
    Please confirm your shipping address before your order is shipped. If you need to change your address, please contact our customer service team as soon as possible. If the order has already been shipped, we will not be able to modify the address.
  4. Shipping Notification
    When your order is shipped, we will notify you by email to ensure that you can get the relevant information in time.
  5. Special Circumstances
    In some cases (such as weather conditions, delays of shipping companies, etc.), the shipment may be delayed. We will do our best to ensure that your order is delivered as soon as possible and will update you with the latest information about the shipment via email.

If you have any other questions or need further assistance, please feel free to contact our customer service team. Thank you for your support and understanding!