Here you can find frequently asked questions and answers about TMOS’s website and services. If you don’t find what you’re looking for, feel free to contact us!

  1. How do I create an account?
    To create an account, click the “Register” button in the upper right corner of the website, enter your email address, username and password, and follow the prompts to complete other information. After registering, you can enjoy a personalized shopping experience and track your orders.
  2. Can I modify my order?
    You can modify your order before it is processed. If the order has already been processed or shipped, it cannot be changed. Please contact our customer service team as soon as possible and we will do our best to assist you.
  3. What payment methods do you accept?
    We accept a variety of payment methods, including:

Credit cards (Visa, MasterCard, American Express)
Debit cards
PayPal
Other local payment options (depending on the region)

  1. How do I check the status of my order?
    You can view the detailed status of your order by logging into your account and visiting the “My Orders” page. If you do not have an account, you can check the status of your order by order number.
  2. What is your return and exchange policy?
    We offer a 30-day hassle-free return and exchange policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving the item and we will provide you with a refund or replacement service. Please view the return and exchange policy for details.
  3. How do I track my package?
    Once your order is shipped, we will send you a tracking number via email. You can use this number to check the latest status of your package on the relevant courier’s website.
  4. Is international delivery available?
    Yes, we offer international delivery. Delivery costs and times vary depending on your region. You can view international shipping costs and estimated delivery times during checkout.
  5. How do I contact customer service?
    If you have any questions or need help, you can contact us at:

Email: support@tmos.site
Phone: +15163831809

  1. Is your website secure?
    We use industry-standard encryption technology to ensure that your personal information and payment data are protected during the transaction process. Our website uses an SSL security certificate and all payment information is processed through a secure payment gateway.
  2. How do I subscribe to the newsletter?
    You can subscribe to our newsletter by clicking the “Subscribe” button at the bottom of the website and entering your email address. Once subscribed, you will receive the latest promotions, product updates and other offers.

If you have any other questions or suggestions, please feel free to contact us!