We hope you are satisfied with your shopping experience at TMOS. If you are not completely satisfied with your purchase, you can return or exchange the product in accordance with the return policy below.

  1. Return Conditions
    Return Period: We provide a 30-day worry-free return service. You can submit a return request within 30 days of receiving the product.
    Product Condition: The product must be unused, unwashed, undamaged, and in its original packaging and tags. We do not accept returns of used or damaged products.
    Return Application: To apply for a return, please contact our customer service team and provide the order number, product information and reason for return. We will guide you through the return process.
  2. Return Process
    Step 1: Contact the customer service team and provide the order number, return product information and reason for return.
    Step 2: Our customer service team will provide you with a return authorization and inform you of the return address and return method.
    Step 3: Please repack the product and send it back with the return authorization. You can choose to use the tracking service to ensure the safe arrival of the return.
  3. Return Fees
    Domestic Returns: If the return is due to quality issues or we sent the wrong product, the return shipping fee will be borne by TMOS. If you choose to return the product for other reasons, you will be responsible for the return shipping fee.
    International Returns: The shipping fee for international returns is borne by the customer. Please ensure that the shipping method you choose provides tracking and insurance services.
  4. Refunds
    Refund Method: Once the returned product is received and inspected, we will process the refund within 5-7 business days. The refund will be refunded to your payment account.
    Refund Amount: The refund amount will be deducted from the return shipping fee (if applicable). Please note that some promotional items or limited-time special offers may not be eligible for refunds.
  5. Exchanges
    If you want to exchange an item, please first apply for a return and receive a refund. After the refund is completed, you can place a new order for the item you need. If you need any help, please feel free to contact our customer service team.
  6. Items Not Eligible for Returns
    The following items are not eligible for return:

Customized items: Customized or personalized items are not accepted for return.
Health and Beauty Products: Once unpacked, health and beauty products are not eligible for return policy.
Clearance Items: Special or clearance items may not be eligible for return policy, please check the product page for specific information.

  1. Lost or Damaged Items
    If the item you received is damaged or lost, please contact us as soon as possible. We will provide a replacement or refund and provide you with further guidance on how to deal with the issue.
  2. Special Circumstances
    In some cases (such as holidays, promotional periods, etc.), the return processing time may be delayed. If you encounter any problems during the return process, please feel free to contact our customer service team.

If you have any questions or need further assistance, please contact us at the following methods:

Email: support@tmos.site
Phone: +15163831809
Thank you for your understanding and support!

Please adjust the return policy according to the specific situation of TMOS to ensure that it complies with the laws and consumer protection requirements in your region.